Read QStory’s 2026 ESG update on emissions reduction, employee wellbeing, ISO27001 renewal, ethical AI governance and responsible growth
On Wednesday, 13th May 2026, we gathered in London to mark a major milestone: 10 year anniversary of QStory.
Fiona Coleman, QStory Co-Founder & CEO, explores the rising financial costs of Agentic AI and the strategic necessity of balancing autonomous technology with a valued human workforce.
Watch the full showcase of QStory’s Back Office platform, demonstrating our Work Item Manager, a ‘back office ACD’.
Barry Jones, Product Director at QStory, shares his thoughts on the critical shift from reactive intraday management, to proactive intraday control.
QStory has officially been accredited by the Good Business Charter. The recognition reflects our commitment to doing business the right way.
In partnership with Carbon Neutral Britain, QStory have completed an audit of our environmental footprint and offset our emissions through the Climate Fund™ Portfolio.
Because, after all, customers don’t operate in siloes, and crises don’t unfold in tidy, departmental ‘buckets’.
David Preece, Pre-Sales Consultant at QStory, and 28-year veteran of the contact centre planning industry, shares his thoughts following discussions…
QStory has earned Frost & Sullivan’s 2025 Europe Enabling Technology Leadership Recognition for our strong performance in the workforce management (WFM) industry.
We are proud to announce that QStory has been awarded a Silver Medal by EcoVadis for 2025, placing in the top 15% of all companies rated globally for sustainability.
At this year’s SWPP Annual Conference, a consistent theme emerged: the urgent need to evolve from legacy scheduling practices and to empower agents to achieve their best work.