Real-Time Adherence & Scheduling Software

Real-time done right

QStory matches your real supply with your real demand, highlighting your threats, and opportunities, and allowing you to take all remediation actions that you need to. Real-time adherence management allows you to see what’s happening, and our ‘nudges’ keep your team where you need them to be.

Our intraday feeds reforecast your day, and prioritise your customer service goals, maximising your outcomes and enabling you to take opportunities to deliver coaching, training, and one-to-ones in a single step.

Request demo

Value add, not volumes of admin

Get your real-time teams back to being analysts, not administrators. QStory brings you all the information you need to make decisions, makes them actionable with a single click, and uses algorithms to automate teammate requests where it’s advantageous to your business.

0 hours

of offline work automatically rescheduled to protect service levels each month

0.0 %

increase in adherence in year one with QStory

0 hours

idle time repurposed for training and coaching each month

Want to Know More?

29 May 2026
A Decade of Powering a Better Everyday On Wednesday, 13th May 2026, we gathered in London to mark a major milestone: 10 year anniversary of QStory.

06 May 2026
Agentic AI vs Humans – The Cost to Our Industry Fiona Coleman, QStory Co-Founder & CEO, explores the rising financial costs of Agentic AI and the strategic necessity of balancing autonomous technology with a valued human workforce.

01 Apr 2026
Watch QStory’s Back Office Platform in Action Watch the full showcase of QStory’s Back Office platform, demonstrating our Work Item Manager, a ‘back office ACD’.

30 Mar 2026
Intraday Management: Why Manual Monitoring is Just Expensive Spectating Barry Jones, Product Director at QStory, shares his thoughts on the critical shift from reactive intraday management, to proactive intraday control.

17 Nov 2025
It’s Time the Back Office Stopped Running on Assumptions David Preece, Pre-Sales Consultant at QStory, and 28-year veteran of the contact centre planning industry, shares his thoughts…