# Workforce Management Scheduling Software

## Plans change, your schedule adapts

We love it when a plan comes together but, truthfully, we also don’t sweat when it doesn’t.

QStory will create schedules and shifts that meet your forecasted demand and we’ll also constantly adjust that plan to meet the reality as the reality happens – in the front office, the back office, in branches and field services.

[Request demo](https://qstory.ai/platform/wfm-scheduling/#demo_form)

## Smarter Scheduling, Better Outcomes

### Protect Service Levels

Mitigate risks to service by ensuring the right coverage at every interval, meeting customer demand without gaps or overload.

### Repurpose Idle Time

Create opportunities to schedule offline activities like compliance training, coaching, and one-to-ones with team leaders.

### Safeguard Customer Experience

Eliminate threats to customer experience with smarter scheduling that doesn’t just meet forecasted demand, but adapt to changes on-the-day.

## Optimised schedules for your operations, teams, and customers

Create forecasts and demand profiles in QStory. From there, our platform will produce fully optimised schedules and shift patterns that meet the needs of your operations, your teams and, most importantly, your customers, across any and all channels that you support.

For a more comprehensive run-through of our scheduling tools, feel free to get in touch with our team with your questions, or request a demo.

[Contact us](mailto:hello@qstory.ai)

[Request demo](https://qstory.ai/platform/wfm-scheduling/#demo_form)

## Want to Know More?  
### Recent Articles  
- [A Decade of Powering a Better Everyday](https://qstory.ai/blog/2026/05/29/a-decade-of-powering-a-better-everyday/)  
  On Wednesday, 13th May 2026, we gathered in London to mark a major milestone: 10 year anniversary of QStory.
- [Agentic AI vs Humans – The Cost to Our Industry](https://qstory.ai/blog/2026/05/06/agentic-ai-vs-humans/)  
  Fiona Coleman, QStory Co-Founder & CEO, explores the rising financial costs of Agentic AI and the strategic necessity of balancing autonomous technology with a valued human workforce.
- [Watch QStory’s Back Office Platform in Action](https://qstory.ai/blog/2026/04/01/demo-qstory-back-office-platform/)  
  Watch the full showcase of QStory’s Back Office platform, demonstrating our Work Item Manager, a ‘back office ACD’.
- [Intraday Management: Why Manual Monitoring is Just Expensive Spectating](https://qstory.ai/blog/2026/03/30/effective-intraday-management-proactive-reforecasting/)  
  Barry Jones, Product Director at QStory, shares his thoughts on the critical shift from reactive intraday management, to proactive intraday control.
- [It’s Time the Back Office Stopped Running on Assumptions](https://qstory.ai/blog/2025/11/17/back-office-assumptions/)  
  David Preece, Pre-Sales Consultant at QStory, and 28-year veteran of the contact centre planning industry, shares his thoughts…
- [The Case for Blending Front & Back Office Operations](https://qstory.ai/blog/2026/02/19/why-to-blend-front-back-office-operations/)  
  Because, after all, customers don’t operate in siloes, and crises don’t unfold in tidy, departmental ‘buckets’.  
- [QStory Wins Frost & Sullivan Europe Enabling Technology Leadership Award](https://qstory.ai/blog/2025/10/14/qstory-frost-sullivan-award-2025/)  
  QStory has earned Frost & Sullivan’s 2025 Europe Enabling Technology Leadership Recognition for our strong performance in the workforce management (WFM) industry.
- [Empowering Your Team, Without Compromising Your Service Levels](https://qstory.ai/blog/2025/07/29/empower-team-maintain-service-levels/)  
  At this year’s SWPP Annual Conference, a consistent theme emerged: the urgent need to evolve from legacy scheduling practices and to empower agents to achieve their best work.
- [Beyond the Crossroads: Redefining Customer Experience in an AI-Enabled World](https://qstory.ai/blog/2025/06/25/redefining-customer-experience-in-an-ai-enabled-world/)  
  Barry Jones, Product Director at QStory, shares his thoughts on what a truly agile, AI-enabled service operation looks like.
- [Bringing the Back-Office to Front of Mind: Achieving Visibility and Flexibility with QStory](https://qstory.ai/blog/2025/05/13/bringing-the-back-office-to-front-of-mind-achieving-visibility-and-flexibility/)  
 David Preece, Principal Solutions Consultant at QStory shares his thoughts on solving the back-office challenge.  
- [Smarter Schedules, Stronger Employee Engagement](https://qstory.ai/blog/2025/04/16/smarter-schedules-for-stronger-employee-engagement/)  
  Flexible working arrangements are essential for modern contact centers, but how flexible are your schedules for fully flexible agents?  
- [New Research: Agent Engagement and Empowerment](https://qstory.ai/blog/2025/02/26/new-research-agent-engagement-and-empowerment/)  
 Employees in contact centres who have control over their lives feel more valued, empowered and deliver better customer…