# Achieve Contact Centre Compliance ## Hitting service levels, nailing compliance Agent compliance training is more than just a box-ticking exercise. It’s a chance to stay ahead in the industry. In some cases, it’s a legal requirement—and if your agents aren’t up to date, you could face a hefty penalty. So, how do you keep customers happy and make sure mandatory training is completed? ## Maximise training, minimise downtime QStory makes it easy to guarantee your agents complete their compliance training while consistently hitting SLAs. Our platform balances live contact volumes with actual staffing levels. The result is that your agents remain available to your customers, with pockets of time automatically repurposed to carry out compliance training. QStory seamlessly slots into your Learning Management System to track each agent’s training progress. The platform automatically arranges training sessions during free time when agents would otherwise be idle. We need to evidence 15 hours of FCS approved training per colleague per year. It was a massive challenge to get this done, and in fact we never did, but now QStory handles it. Rating: L&D Manager Insurance company Want to Know More? 29 May 2026 [A Decade of Powering a Better Everyday](https://qstory.ai/blog/2026/05/29/a-decade-of-powering-a-better-everyday/) [On Wednesday, 13th May 2026, we gathered in London to mark a major milestone: 10 year anniversary of QStory.](https://qstory.ai/blog/2026/05/29/a-decade-of-powering-a-better-everyday/) 06 May 2026 [Agentic AI vs Humans – The Cost to Our Industry](https://qstory.ai/blog/2026/05/06/agentic-ai-vs-humans/) [Fiona Coleman, QStory Co-Founder & CEO, explores the rising financial costs of Agentic AI and the strategic necessity of balancing autonomous technology with a valued human workforce.](https://qstory.ai/blog/2026/05/06/agentic-ai-vs-humans/) 01 Apr 2026 [Watch QStory’s Back Office Platform in Action](https://qstory.ai/blog/2026/04/01/demo-qstory-back-office-platform/) [Watch the full showcase of QStory’s Back Office platform, demonstrating our Work Item Manager, a ‘back office ACD’.](https://qstory.ai/blog/2026/04/01/demo-qstory-back-office-platform/) 30 Mar 2026 [Intraday Management: Why Manual Monitoring is Just Expensive Spectating](https://qstory.ai/blog/2026/03/30/effective-intraday-management-proactive-reforecasting/) [Barry Jones, Product Director at QStory, shares his thoughts on the critical shift from reactive intraday management, to proactive intraday control.](https://qstory.ai/blog/2026/03/30/effective-intraday-management-proactive-reforecasting/) 17 Nov 2025 [It’s Time the Back Office Stopped Running on Assumptions](https://qstory.ai/blog/2025/11/17/back-office-assumptions/) [David Preece, Pre-Sales Consultant at QStory, and 28-year veteran of the contact centre planning industry, shares his thoughts…](https://qstory.ai/blog/2025/11/17/back-office-assumptions/) 19 Feb 2026 [The Case for Blending Front & Back Office Operations](https://qstory.ai/blog/2026/02/19/why-to-blend-front-back-office-operations/) [Because, after all, customers don’t operate in siloes, and crises don’t unfold in tidy, departmental ‘buckets’.](https://qstory.ai/blog/2026/02/19/why-to-blend-front-back-office-operations/) 14 Oct 2025 [QStory Wins Frost & Sullivan Europe Enabling Technology Leadership Award](https://qstory.ai/blog/2025/10/14/qstory-frost-sullivan-award-2025/) [QStory has earned Frost & Sullivan’s 2025 Europe Enabling Technology Leadership Recognition for our strong performance in the workforce management (WFM) industry.](https://qstory.ai/blog/2025/10/14/qstory-frost-sullivan-award-2025/) 29 Jul 2025 [Empowering Your Team, Without Compromising Your Service Levels](https://qstory.ai/blog/2025/07/29/empower-team-maintain-service-levels/) [At this year’s SWPP Annual Conference, a consistent theme emerged: the urgent need to evolve from legacy scheduling practices and to empower agents to achieve their best work.](https://qstory.ai/blog/2025/07/29/empower-team-maintain-service-levels/) 25 Jun 2025 [Beyond the Crossroads: Redefining Customer Experience in an AI-Enabled World](https://qstory.ai/blog/2025/06/25/redefining-customer-experience-in-an-ai-enabled-world/) [Barry Jones, Product Director at QStory, shares his thoughts on what a truly agile, AI-enabled service operation looks like.](https://qstory.ai/blog/2025/06/25/redefining-customer-experience-in-an-ai-enabled-world/) 13 May 2025 [Bringing the Back-Office to Front of Mind: Achieving Visibility and Flexibility with QStory](https://qstory.ai/blog/2025/05/13/bringing-the-back-office-to-front-of-mind-achieving-visibility-and-flexibility/) [David Preece, Principal Solutions Consultant at QStory shares his thoughts on solving the back-office challenge.](https://qstory.ai/blog/2025/05/13/bringing-the-back-office-to-front-of-mind-achieving-visibility-and-flexibility/) 16 Apr 2025 [Smarter Schedules, Stronger Employee Engagement](https://qstory.ai/blog/2025/04/16/smarter-schedules-for-stronger-employee-engagement/) [Flexible working arrangements are essential for modern contact centers, but how flexible are your schedules for fully flexible agents?](https://qstory.ai/blog/2025/04/16/smarter-schedules-for-stronger-employee-engagement/) 26 Feb 2025 [New Research: Agent Engagement and Empowerment](https://qstory.ai/blog/2025/02/26/new-research-agent-engagement-and-empowerment/) [Employees in contact centres who have control over their lives feel more valued, empowered and deliver better customer…](https://qstory.ai/blog/2025/02/26/new-research-agent-engagement-and-empowerment/) 21 Oct 2024 [eBay’s Vision of “Radical Autonomy” for Their Frontline Teammates](https://qstory.ai/blog/2024/10/21/ebays-vision-of-radical-autonomy-for-their-frontline-teammates/) [eBay Webinar: Radical autonomy for eBay’s front line teammates. Hear from eBay’s Director of CTO Solutions, James Stewart.](https://qstory.ai/blog/2024/10/21/ebays-vision-of-radical-autonomy-for-their-frontline-teammates/) 14 Oct 2024 [Empowering Teammates: How eBay plans for experience to deliver customer success](https://qstory.ai/blog/2024/10/14/empowering-teammates-how-ebay-plans-for-experience-to-deliver-customer-success/) [In response to the changing world of work, eBay is taking bold steps to empower their teammates with radical autonomy and flexibility.](https://qstory.ai/blog/2024/10/14/empowering-teammates-how-ebay-plans-for-experience-to-deliver-customer-success/)