Software Solutions for Customer Service Operations
Solving pain points
At QStory, we listen to our customers, we hear what is creating pain in their organisation, whether it is a customer experience issue, an employee experience issue, a cost issue or a compliance issue.
Our customers transform their businesses with our world-leading technology, which drives change—better CX, better EX, better economies.
A better everyday for everyone.
Achieving Compliance
Automatically repurpose agent idle time to complete compliance training and individual training progress.
Empowering Teams
Offer game-changing flexibility to your agents and equip your leaders with the tools they need to guarantee performance.
Integrating Frontline and Back Office Teams
Eliminate workforce siloes and close the gap between frontline and back-office operations.
Migrating WFM Platforms
De-risk your go-live and WFM migration with a real-time bridge between your legacy and upgraded systems.
Reducing Shrinkage
Get ahead of shrinkage with an AI platform that finds and fills future idle time automatically.
Transforming Customer Experiences
Deliver exceptional customer experiences with engaged teams and service level threat protection.
QStory is a revelation which helps us understand quickly and easily, what happened and why, what’s happening and how we can optimise the day for a better plan. Day-to-day operations are easier, saving time and money. It helps frontline colleagues take control of their working lives. Easily the best tech innovation during my time in the contact centre.
Rating:
Operations Manager
UK Finance company
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29 May 2026
A Decade of Powering a Better Everyday
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On Wednesday, 13th May 2026, we gathered in London to mark a major milestone: 10 year anniversary of QStory.
Agentic AI vs Humans – The Cost to Our Industry
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Fiona Coleman, QStory Co-Founder & CEO, explores the rising financial costs of Agentic AI and the strategic necessity of balancing autonomous technology with a valued human workforce.
Watch QStory’s Back Office Platform in Action
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Watch the full showcase of QStory’s Back Office platform, demonstrating our Work Item Manager, a ‘back office ACD’.
Intraday Management: Why Manual Monitoring is Just Expensive Spectating
Barry Jones, Product Director at QStory, shares his thoughts on the critical shift from reactive intraday management to proactive intraday control.